Terms

 

CLOSING DOWN!

Sorry, Jason Lingard and Gaard have now closed down and we are no longer accepting returns or exchanges for these brands. Maggie Otto items are still available, if you want to exchange one of these pieces please read on below.

STORE CREDITS
All store credits must be used before 31 May 2025 or will be forfeited. Credits can not be refunded for exchanged for cash.

FAULTY ITEMS
We will replace any faulty item within 7 days. General wear and tear to garments will not be replaced. If you feel your item is faulty in some way and the fault has occurred outside of the 7 day period, please email us. 

RETURNS + EXCHANGES
We do not accept returns on t-shirts and t-shirt dresses. Please choose carefully and take the time to consult the size chart. The best way to choose the correct size is to lay flat an existing t-shirt you own and measure across from side seam to side seam and compare it to our measurements.

If you really need to exchange your piece for a size up or size down you will be charged a $25 exchange fee to cover admin, processing and shipping. Also it is your responsibility to ship the item back to us using a tracked courier service.

Please email us to request an exchange.

A NOTE ON SIZING
We do a lot of oversized pieces. Sometimes pieces are loose and oversized however sometimes they are of a more regular fit.

Please always check the size chart on the product or ask us if you're unsure which size would suit. We also endeavour to list our model's size and what size they are wearing in the photo, this can often be helpful in determining your size.

There is a helpful guide on each product page on how we measure a garment, we really suggest you read this and then measure an item of clothing you own to see how it compares. We measure the garment, not the body.

Remember return postage is at your expense, so please choose carefully.

 

NZ SHIPPING
We offer free shipping for all orders over $200 in New Zealand. 

INTERNATIONAL / AU SHIPPING
Please note due to recent increases in international shipping rates we no longer offer free shipping outside of New Zealand. Please choose your preferred shipping option at checkout; express or economy.

All items are sent with a signature required for delivery, unless otherwise specified. 

 

DISCOUNTS
Please note discount codes can not be combined in one order. This also includes using a store credit in conjunction with sale discount codes.

 

PRIVACY AND DATA POLICY
Our website may collect data during the checkout procedure, or when you enter competitions or giveaways. This data is stored securely and is encrypted via Shopify, a respected ecommerce company. We promise to only use your data to: ship online orders, send email updates/newsletters (no more than one per week) and invite you to collection launches. You can unsubscribe from our database whenever you like, please click the link at the bottom of any email your receive from us, or get in touch and we can unsubscribe you. By joining our mailing list you agree that in the event of our company being sold your data may move on to the new owner; however your data will never be sold to a third-party.

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